Legal Terms for Flower Delivery Services in Ilford

Flowers Ilford Online Delivery Terms & Conditions

Introduction

These Terms & Conditions govern your use of the Flowers Ilford website and any purchases you make through our online flower delivery service. Please read them carefully before placing an order. By accessing our website and ordering flowers or related items, you agree to be bound by these terms. These Terms & Conditions apply to all customers located in Ilford and surrounding areas who purchase products and services from Flowers Ilford.

Order Process

Placing an order with Flowers Ilford is straightforward and designed for your convenience. Simply browse our online store, select your chosen flower arrangements or products, and add them to your shopping basket. You will then be prompted to review your selections prior to checkout. Please ensure that all details—including delivery address, recipient name, and preferred delivery date—are accurate and complete.

Upon completion of your order, you will receive a confirmation summary on-screen and via electronic correspondence. This confirmation does not guarantee acceptance of your order but serves as an acknowledgment of receipt. Flowers Ilford reserves the right to decline any order for reasons including, but not limited to, supply constraints, inability to deliver to the requested location, or concerns regarding payment or the intended use of our products.

All orders are subject to product availability. If a particular item is unavailable, we will substitute with flowers or items of equal or greater value and a similar style, ensuring your recipient receives a high-quality arrangement. You will be informed of any significant substitutions prior to delivery.

By placing an order, you confirm that you are aged 18 or over and are legally capable of entering into binding contracts.

Delivery Policy

Our flower delivery service covers Ilford and surrounding areas as specified on our website. It is the customer's responsibility to ensure the delivery address provided is accurate and accessible. Flowers Ilford will not be liable for late or failed deliveries that result from incorrect, incomplete, or inaccessible addresses. We endeavor to meet requested delivery dates and times, but due to the nature of the service, these cannot always be guaranteed, especially during peak periods or adverse weather.

Where possible, if a delivery cannot be completed due to no one being present at the address, our couriers may attempt to leave the order with a neighbour or in a secure location, at their discretion. A delivery advice card will be left when appropriate. If a redelivery is required due to recipient unavailability, additional charges may apply.

Flowers and perishable items are delivered only within areas specified as eligible for our online flower delivery Ilford service.

Payments

All prices displayed on the Flowers Ilford website are inclusive of applicable VAT and are stated in British Pounds Sterling (£). Delivery charges, if applicable, will be clearly indicated at checkout prior to payment.

Payment is required in full at the point of order using secure online payment methods. We accept most major credit and debit cards. Orders will only be processed after payment has been authorised. We reserve the right to cancel or decline any orders where payment cannot be verified or where fraudulent activity is suspected.

Any refund transactions, where applicable, will be made via the original method of payment within a reasonable timeframe after agreement between the customer and Flowers Ilford.

Cancellation & Amendments

If you wish to cancel or modify your order, please do so as soon as possible. Orders for flowers and perishable goods can usually be cancelled or amended if you notify us at least 24 hours before the scheduled delivery date. Cancellation or amendment requests received after this period may not be processed, as the order may have already been prepared or dispatched, and in such cases, no refund will be issued.

Non-perishable or gift items may be cancelled or amended up until time of dispatch. If a cancellation request is accepted, any refund due will be processed using the original payment method.

Certain bespoke or special items may not be cancellable once orders have been confirmed. Flowers Ilford reserves the right to determine the eligibility for cancellations and amendments at its sole discretion.

Refunds & Returns

We take pride in the quality and freshness of our flowers and floral arrangements. In the unlikely event that you are dissatisfied with your order, please contact us promptly—ideally within 24 hours of delivery—so we can address your concerns. We may request photographic evidence of the delivered item.

Refunds, partial refunds, or replacements may be offered at our discretion where the product delivered does not meet the standards advertised, is damaged upon arrival, or is late. We will not accept returns or issue refunds for flowers or perishable products where deterioration has occurred due to incorrect handling by the recipient.

Non-perishable items in a resalable condition may be returned within 14 days, subject to the provisions of the UK Consumer Contracts Regulations. Return shipping costs are the customer's responsibility except in cases of error or fault on our part.

Product Substitution Policy

While we make every effort to deliver products as depicted and described on our website, seasonal or supply conditions may necessitate substitutions. Any substituted flowers or items will be of equal or higher value and as close a match in style and quality as possible. We will always try to inform you of significant substitutions prior to delivery.

Promotional Codes & Offers

From time to time, Flowers Ilford may offer promotional codes or special offers applicable to online orders. Each promotion is subject to individual terms and validity periods stated at the time of issue. Promotional codes may not be used in conjunction with other offers or for previous purchases, unless specified otherwise. We reserve the right to withdraw or suspend promotions at any time and refuse use in cases of suspected misuse.

Liability

Flowers Ilford strives to ensure all product descriptions, images, prices, and other information on our website are accurate and up to date. While we take great care, we cannot be held liable for any errors, omissions, or inaccuracies that may occur. Colour and appearance of products may vary slightly due to photographic and natural variations.

Except as expressly stated in these Terms & Conditions, Flowers Ilford shall not be liable for any loss or damage, including direct, indirect, incidental, or consequential losses, that may arise in connection with the use of our website, the ordering process, or products delivered. This includes but is not limited to loss of profits, data, or goodwill. Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any liability which cannot be excluded or limited under English law.

If delivery is delayed or prevented by events beyond our reasonable control (such as strikes, fire, flood, pandemic, adverse weather), Flowers Ilford will not be liable for any resulting loss or inconvenience. In such cases we will make every reasonable effort to ensure your order is fulfilled as soon as possible.

Personal Information & Privacy

Personal information collected during the ordering process is handled in accordance with our privacy policy and in compliance with applicable UK data protection legislation. Your data is utilised solely for the fulfilment of orders and the provision of services. We do not sell or disclose your personal information to third parties except where necessary for delivery or as required by law.

Intellectual Property

All content included on the Flowers Ilford website, including photographs, product descriptions, logos, and designs, are the property of Flowers Ilford and/or our licensors. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or our products for commercial purposes without express written consent.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising from or in connection with these terms, the website, or any order placed shall be subject to the exclusive jurisdiction of the English courts.

General Terms & Conditions

Flowers Ilford reserves the right to amend, update, or revise these Terms & Conditions at any time. Any changes will take effect upon posting to this page, so we recommend you review them periodically. If any provision of these terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

These terms apply to all customers and orders placed within Ilford and its surrounding areas covered by our online flower delivery Ilford service.

Contact & Customer Service

If you have any questions about these Terms & Conditions or need assistance with an order, please refer to the contact details and guidance provided on our website. We are committed to providing exceptional customer service and ensuring you are satisfied with your Flowers Ilford experience.