Guaranteeing Fresh Flowers: Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Ilford
At Flowers Ilford, we take great pride in being a trusted local florist, providing vibrant, fresh flowers to households and businesses throughout Ilford. Our commitment to quality means every bouquet and arrangement is carefully handpicked, ensuring maximum freshness and beauty on arrival. Our Fresh Flowers Guarantee ensures your complete satisfaction and peace of mind with every order.
Damaged-on-Arrival Policy
We go to great lengths to ensure your flowers arrive in perfect condition. However, on rare occasions, items may be damaged in transit. If your order arrives damaged, please notify us within two days of delivery. It’s helpful to retain the packaging and, if possible, provide a photo of the damage to support a swift resolution. Our team is dedicated to making things right as quickly as possible.
Freshness Window and Quality Confidence
We guarantee that our flowers will remain fresh for at least five days from the time of delivery, provided they are cared for as instructed. This window reflects our confidence in the quality of every floral design leaving our Ilford shop. If your flowers appear wilted or lose freshness early, please contact us within this window so we can resolve your concerns.
Refunds and Replacement Options
Your satisfaction is our top priority. If your flowers do not meet our Fresh Flowers Guarantee, you are eligible for one of the following options:
- Full or Partial Refund: If the product is not as described or the flowers are not fresh on arrival, we can issue a full or partial refund depending on the circumstances.
- Replacement Arrangement: We are happy to provide a fresh replacement bouquet delivered to your Ilford address at the earliest convenience.
Let us know your preference when you contact us, and we’ll ensure a prompt resolution fitting your needs.
How to Raise a Complaint
If you have any complaints or concerns regarding your order, our service, or the delivery process, we are here to help. Please reach out to our customer service team with the details of your issue and your order reference. We treat all feedback seriously and aim to resolve and respond to complaints within two working days.
Our process is straightforward: our local Ilford team will investigate your case promptly, communicate transparently with you, and propose a resolution that meets our high standards for customer care.
Serving the Ilford Community
Flowers Ilford is proud to be your local florist of choice. We understand the importance of trust when choosing a florist for personal or business needs, and we honour that trust with outstanding service and a firm guarantee of freshness. Your loyalty inspires us to go the extra mile every day for every order.
Our Promise to You
Your experience with Flowers Ilford should always be exceptional. We value your business, your feedback, and your satisfaction as a member of the Ilford community. If there’s ever an issue, know that we are committed to making things right, standing by our Fresh Flowers Guarantee every step of the way.
